Welcome to Solo Live ("Solo", "we", "our", "us"). This page explains how we collect, use, share, and protect your personal information and our commitment to maintaining a safe environment for all users. By installing or using Solo Live, you agree to this Policy. If you do not agree, please discontinue using the Service.
- The Information Technology Act, 2000 (India)
- GDPR (EU) standards for privacy
- COPPA and international child protection laws
1. Introduction
Welcome to Solo Live ("Solo", "we", "our", "us"). This Privacy & Child Safety Policy describes how we collect, use, share, and protect your personal information and our commitment to maintaining a safe environment for all users. By installing or using Solo Live, you agree to this Policy. If you do not agree, please discontinue using the Service.
This Policy complies with the Information Technology Act, 2000 (India), GDPR (EU) standards for privacy, and COPPA and international child protection laws.
2. Information We Collect
A. Personal Information
When you register or use Solo Live, we may collect:
- Name, city, gender
- Mobile number or email address
- Facebook or Google login data (if used)
- Optional details (profile photo, bio, preferences)
If you log in using Facebook or Google, we may access limited data (e.g., name, profile picture, email, friend list) according to your privacy settings.
We may request access to your contacts to sync your friends on the platform. You can revoke this access anytime in your device or app settings.
B. Non-Personal Information
We may automatically collect:
- Country and language preferences
- IP address, device type, OS version, connection type
- App usage statistics, match or chat activity
- Location (if permission is granted)
- Crash logs and performance reports
C. Content Shared by You
You may share photos, videos, messages, or other content within Solo Live. Once shared publicly, removal may not be possible if copied or reshared by others. Solo Live is not responsible for third-party misuse of shared content.
3. Payment Information
When making in-app purchases:
- Payment details (card info, billing address) are securely transmitted to a third-party payment processor.
- Solo Live does not store your full payment details.
- Non-sensitive transaction data (amount, date, merchant info) may be retained for analytics and fraud prevention.
4. How We Use Your Information
- Verify your identity and secure your account
- Connect you with other users and display your profile
- Offer and manage Premium Services
- Send important notifications or updates
- Provide personalized content and recommendations
- Improve and analyze app performance
- Comply with legal obligations
- Send promotional offers (optional – you can opt out anytime)
To opt out of marketing communications, email: sololive.live@gmail.com
6. User Controls & Data Removal
- Edit or delete your profile anytime
- Change permissions for contacts, camera, or location
- Delete your account (we’ll erase your personal data where legally possible)
Please note: Publicly shared content may still appear if previously copied or cached by others.
7. Security & Data Storage
We use SSL encryption, secure servers, password protection, and system monitoring to safeguard your data. However, due to the open nature of the internet, absolute security cannot be guaranteed.
Your information may be processed or stored in other countries. By using Solo Live, you consent to such data transfers.
8. Third-Party Links
Solo Live may contain links to third-party websites or apps. We are not responsible for their privacy practices. Please review their privacy policies before sharing any information.
9. Email & SMS Preferences
You may opt out of promotional emails or SMS anytime by contacting:
10. Age Restriction & Child Safety Policy
A. Age Requirement
- Solo Live is intended only for users aged 18 and above.
- Users under 18 are not permitted to register or use the Service.
- Misrepresenting your age to access the platform is prohibited.
B. Zero-Tolerance Policy
Zero tolerance for:
- Child abuse, grooming, or exploitation
- Sexualisation or nudity involving minors
- Sextortion, blackmail, or trafficking
- AI-generated or digitally altered sexual images of minors
Any user engaging in such behavior will face immediate account termination and may be reported to law enforcement.
C. Detection & Enforcement
We employ:
- Automated tools for content detection
- Trained human moderators
- Collaboration with third-party monitoring systems
On detecting a violation:
- Illegal content is removed instantly
- Accounts are suspended or permanently banned
- Cases may be reported to:
- NCMEC (North America, Australia, New Zealand)
- Europol / Interpol (Europe)
- ICMEC Global Hotline (Other regions)
D. Reporting Violations
🚨 Report Immediately
In-App: Use the built-in reporting option
Email: sololive.world@gmail.com
All reports are treated confidentially and handled per international child protection laws.
Child Safety Point of Contact
Primary Contact Name: Rajesh
Secondary Contact Name: Rameshwar Lal
Designation: Child Safety & Compliance Officer
Organization: Zoom Entertainment India
Email: sololive.world@gmail.comAddress: 598, Budsu, Makrana, Nagaur, Rajasthan, India
Responsibilities:
. Handling reports related to child protection.
. Prevention and reporting of CSAM (Child Sexual Abuse Material).
. Cooperation with law enforcement authorities as required.
E. User Awareness & Safety Measures
- Displaying safety warnings and policies clearly
- Educating users on responsible behavior
- Training moderators to respond swiftly and sensitively
- Cooperating with global child safety organizations
11. Legal Compliance
Violations of this policy may lead to:
- Account termination
- Permanent bans
- Legal prosecution and data sharing with authorities
Solo Live complies with all applicable data protection, privacy, and child safety laws.
12. Policy Updates
We may update this Policy periodically. Major changes will be notified via the app or email. Continued use of Solo Live after updates means you accept the revised terms.
13. Contact Us
For privacy, data, or safety concerns, contact: